by lmiller | Mar 19, 2020 | Basket Size, Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The APP conference in Australia is always a great opportunity to observe the current trends and themes in community pharmacy- even online as we are doing this year. Interestingly these are generally reflected in the practices employed by the winners of the “Guild...
by lmiller | Jan 22, 2020 | Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Staff Loyalty
These are troubling times for pharmacy right now. Economic uncertainty, increased competition, reductions in script revenue and profitability and changes in the level of government support (current and anticipated) have created in many pharmacists a desire to batten...
by lmiller | Jan 5, 2020 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales
How important is your pharmacy to you as a business? The usual answer I get from pharmacists is ‘very’ and yet it’s still a significant challenge to find time to focus strongly ON their business because they’re so busy IN their business. Click on the image below to...
by lmiller | Nov 15, 2019 | Business Focus, Pharmacy Plan, Sales
It’s a familiar refrain for all of us at this time of year. As John Lennon so eloquently put it: “…and so this is Christmas and what have you done? Another year over and a new one just begun….” . I guess what he was trying to say is that now is...
by lmiller | Nov 15, 2019 | Basket Size, Business Focus, Change, Customer Care, Marketing, Pharmacy Plan, Sales
I love this time of year. The madness of Christmas trading will settle back to a steady hum for most pharmacies and pharmacy owners will soon take a break and return feeling refreshed and reinvigorated, looking forward to the coming year and making plans for new...
by lmiller | Oct 14, 2019 | Basket Size, Business Focus, Change, Marketing, Sales, Staff Loyalty
A while ago I spoke at an excellent conference run by the Pharmacy Guild, attended by a select group of pharmacists. As the plane climbed through the skies on my return trip, I reflected on the strong reaction some of the delegates had to selling and being sold to. In...
