by lmiller | Sep 22, 2019 | Business Focus, Change, Marketing, Pharmacy Plan, Sales
This is a pivotal time in community pharmacy. In the face of reduced government support, rising expenses, competition and the remuneration review many pharmacists are feeling quite unsettled. It’s normal to feel uncomfortable with uncertainty but sticking with what...
by lmiller | Sep 22, 2019 | Business Focus, Change, coaching, Marketing, Pharmacy Plan, Professional Development, Sales
How is the successful pharmacy of today different from before? Here are the universal principles that 70% of pharmacies find challenging to implement consistently. Click on the image below to watch this short video: 1. maximizing your sales (and profit margin) while...
by lmiller | Aug 14, 2019 | Business Focus, Change, Pharmacy Plan
Are you using the ‘f’ word much this year? If you are then go grab a cup of coffee or a nice cup of tea, come back, settle in and read this 10 minute article. It could quite possibly be one of the most important reads of the year and you might be pleasantly surprised...
by lmiller | Aug 6, 2019 | Basket Size, Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales
For many pharmacists, confusion and frustration reigns when it comes to marketing. Unless you have deep pockets, up to the minute marketing knowledge or are a big box discounter relying on your simple ‘value proposition’ of cheap prices to bring in masses...
by lmiller | Jun 29, 2019 | Basket Size, Business Focus, Change, coaching, Customer Care, leadership, Marketing, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The national press continues to take pot shots at community pharmacy, failing to understand the increasing benefits pharmacies bring to customers. This is happening in every Western country, yet more pharmacists are recognising that now is actually a time of great...
by lmiller | Jun 23, 2019 | Business Focus, Change, leadership, Pharmacy, Staff Loyalty
Technology is exciting….and for many pharmacists it’s a fun thing to consider. Science fiction comes to life. So many possibilities! But, the big question is: is that piece of technology an innovation for your pharmacy and for your customers? How do you...
