by lmiller | Nov 15, 2019 | Business Focus, Pharmacy Plan, Sales
It’s a familiar refrain for all of us at this time of year. As John Lennon so eloquently put it: “…and so this is Christmas and what have you done? Another year over and a new one just begun….” . I guess what he was trying to say is that now is...
by lmiller | Nov 15, 2019 | Basket Size, Business Focus, Change, Customer Care, Marketing, Pharmacy Plan, Sales
I love this time of year. The madness of Christmas trading will settle back to a steady hum for most pharmacies and pharmacy owners will soon take a break and return feeling refreshed and reinvigorated, looking forward to the coming year and making plans for new...
by lmiller | Oct 7, 2019 | Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Work life Balance
If you’re sick of the doom and gloom about pharmacy being peddled by the pundits, I empathise with you but, I hate to say this, those pundits are right. Trying to compete with big discount pharmacies is just going to lead you into a big discount bankruptcy. Click on...
by lmiller | Sep 22, 2019 | Business Focus, Change, Marketing, Pharmacy Plan, Sales
This is a pivotal time in community pharmacy. In the face of reduced government support, rising expenses, competition and the remuneration review many pharmacists are feeling quite unsettled. It’s normal to feel uncomfortable with uncertainty but sticking with what...
by lmiller | Sep 22, 2019 | Business Focus, Change, coaching, Marketing, Pharmacy Plan, Professional Development, Sales
How is the successful pharmacy of today different from before? Here are the universal principles that 70% of pharmacies find challenging to implement consistently. Click on the image below to watch this short video: 1. maximizing your sales (and profit margin) while...
by lmiller | Aug 14, 2019 | Business Focus, Change, Pharmacy Plan
Are you using the ‘f’ word much this year? If you are then go grab a cup of coffee or a nice cup of tea, come back, settle in and read this 10 minute article. It could quite possibly be one of the most important reads of the year and you might be pleasantly surprised...
