by lmiller | May 1, 2020 | Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Savvy pharmacists have discovered the key factors to excellent sales performance, regardless of market conditions. Never has this been more important than right now. The cold, hard fact is your pharmacy’s survival depends on customers making a conscious choice to come...
by lmiller | Mar 19, 2020 | Basket Size, Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The APP conference in Australia is always a great opportunity to observe the current trends and themes in community pharmacy- even online as we are doing this year. Interestingly these are generally reflected in the practices employed by the winners of the “Guild...
by lmiller | Feb 12, 2020 | coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Uncategorized
Are you losing sales and opportunities to build a really loyal customer base of advocates for your pharmacy? Click on the image below and watch this short video to discover how to capitalise on this opportunity using Facebook: Social media is a great marketing tool to...
by lmiller | Jan 22, 2020 | Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Staff Loyalty
These are troubling times for pharmacy right now. Economic uncertainty, increased competition, reductions in script revenue and profitability and changes in the level of government support (current and anticipated) have created in many pharmacists a desire to batten...
by lmiller | Jan 5, 2020 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales
How important is your pharmacy to you as a business? The usual answer I get from pharmacists is ‘very’ and yet it’s still a significant challenge to find time to focus strongly ON their business because they’re so busy IN their business. Click on the image below to...
by lmiller | Oct 7, 2019 | Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Work life Balance
If you’re sick of the doom and gloom about pharmacy being peddled by the pundits, I empathise with you but, I hate to say this, those pundits are right. Trying to compete with big discount pharmacies is just going to lead you into a big discount bankruptcy. Click on...
