by lmiller | May 1, 2020 | Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Savvy pharmacists have discovered the key factors to excellent sales performance, regardless of market conditions. Never has this been more important than right now. The cold, hard fact is your pharmacy’s survival depends on customers making a conscious choice to come...
by lmiller | Mar 19, 2020 | Basket Size, Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The APP conference in Australia is always a great opportunity to observe the current trends and themes in community pharmacy- even online as we are doing this year. Interestingly these are generally reflected in the practices employed by the winners of the “Guild...
by lmiller | Feb 12, 2020 | coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Uncategorized
Are you losing sales and opportunities to build a really loyal customer base of advocates for your pharmacy? Click on the image below and watch this short video to discover how to capitalise on this opportunity using Facebook: Social media is a great marketing tool to...
by lmiller | Jan 5, 2020 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales
How important is your pharmacy to you as a business? The usual answer I get from pharmacists is ‘very’ and yet it’s still a significant challenge to find time to focus strongly ON their business because they’re so busy IN their business. Click on the image below to...
by lmiller | Jan 2, 2020 | Basket Size, Customer Care, Marketing, Pharmacy Plan, Sales, Staff Loyalty
Does this sound like your life? Click on the image below to watch this short video: You’ve just taken a beautiful, relaxing holiday with your family. Before you went you set up some important protocols for your staff To stay on track, working efficiently while you’re...
by lmiller | Nov 15, 2019 | Business Focus, Pharmacy Plan, Sales
It’s a familiar refrain for all of us at this time of year. As John Lennon so eloquently put it: “…and so this is Christmas and what have you done? Another year over and a new one just begun….” . I guess what he was trying to say is that now is...
