by lmiller | May 1, 2020 | Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Savvy pharmacists have discovered the key factors to excellent sales performance, regardless of market conditions. Never has this been more important than right now. The cold, hard fact is your pharmacy’s survival depends on customers making a conscious choice to come...
by lmiller | Apr 13, 2020 | Staff Loyalty
Want your team to be a magnificent asset that provides maximum value to customers and your bottom line? This is not an impossible dream! Pharmacists are taught to analyse and use scientific logic not how to manage a team but here is a clear proven path to follow; a...
by lmiller | Mar 19, 2020 | Basket Size, Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The APP conference in Australia is always a great opportunity to observe the current trends and themes in community pharmacy- even online as we are doing this year. Interestingly these are generally reflected in the practices employed by the winners of the “Guild...
by lmiller | Jan 22, 2020 | Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Staff Loyalty
These are troubling times for pharmacy right now. Economic uncertainty, increased competition, reductions in script revenue and profitability and changes in the level of government support (current and anticipated) have created in many pharmacists a desire to batten...
by lmiller | Jan 2, 2020 | Basket Size, Customer Care, Marketing, Pharmacy Plan, Sales, Staff Loyalty
Does this sound like your life? Click on the image below to watch this short video: You’ve just taken a beautiful, relaxing holiday with your family. Before you went you set up some important protocols for your staff To stay on track, working efficiently while you’re...
by lmiller | Oct 14, 2019 | Basket Size, Business Focus, Change, Marketing, Sales, Staff Loyalty
A while ago I spoke at an excellent conference run by the Pharmacy Guild, attended by a select group of pharmacists. As the plane climbed through the skies on my return trip, I reflected on the strong reaction some of the delegates had to selling and being sold to. In...
