by lmiller | Oct 7, 2019 | Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Work life Balance
If you’re sick of the doom and gloom about pharmacy being peddled by the pundits, I empathise with you but, I hate to say this, those pundits are right. Trying to compete with big discount pharmacies is just going to lead you into a big discount bankruptcy. Click on...
by lmiller | Jun 29, 2019 | Basket Size, Business Focus, Change, coaching, Customer Care, leadership, Marketing, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The national press continues to take pot shots at community pharmacy, failing to understand the increasing benefits pharmacies bring to customers. This is happening in every Western country, yet more pharmacists are recognising that now is actually a time of great...
by lmiller | Jun 23, 2019 | Business Focus, Change, leadership, Pharmacy, Staff Loyalty
Technology is exciting….and for many pharmacists it’s a fun thing to consider. Science fiction comes to life. So many possibilities! But, the big question is: is that piece of technology an innovation for your pharmacy and for your customers? How do you...
by lmiller | Apr 23, 2017 | Business Focus, Change, coaching, Customer Care, leadership, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Human beings are driven by mental and emotional factors in their work. Excellent remuneration is no substitute for job satisfaction and pharmacists, in particular, usually chose their profession because they want to help people. You have the opportunity to motivate...
by lmiller | Feb 1, 2017 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Uncategorized
Greg, a local pharmacy owner, had two problems: his sales and profitability had been steadily dropping AND he didn’t know who to trust to help him fix it. The result: ‘deer in the headlights’ inertia. And it made me wonder. How many of you pharmacy owners feel...
by lmiller | Jan 24, 2017 | Sales, Staff Loyalty
What HAS to change for you this year? Click on the image below to watch this short video: Pharmacists have woken up to the fact that if community pharmacy is going to survive to service your community AND thrive so you earn profit and a lifestyle you love then...
