by lmiller | Jun 23, 2019 | Business Focus, Change, leadership, Pharmacy, Staff Loyalty
Technology is exciting….and for many pharmacists it’s a fun thing to consider. Science fiction comes to life. So many possibilities! But, the big question is: is that piece of technology an innovation for your pharmacy and for your customers? How do you...
by lmiller | May 20, 2019 | Business Focus, Customer Care
As the thoughts turn to negotiations for the 7CPA in Australia and many similar changes are taking place around the world, some pharmacists are holding their collective breaths, still waiting for a miracle, hoping for some advantage or benefit to offset the hammering...
by lmiller | Apr 23, 2017 | Business Focus, Change, coaching, Customer Care, leadership, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Human beings are driven by mental and emotional factors in their work. Excellent remuneration is no substitute for job satisfaction and pharmacists, in particular, usually chose their profession because they want to help people. You have the opportunity to motivate...
by lmiller | Feb 1, 2017 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Uncategorized
Greg, a local pharmacy owner, had two problems: his sales and profitability had been steadily dropping AND he didn’t know who to trust to help him fix it. The result: ‘deer in the headlights’ inertia. And it made me wonder. How many of you pharmacy owners feel...
