by lmiller | Aug 6, 2019 | Basket Size, Business Focus, Change, coaching, Customer Care, Marketing, Pharmacy Plan, Professional Development, Sales
For many pharmacists, confusion and frustration reigns when it comes to marketing. Unless you have deep pockets, up to the minute marketing knowledge or are a big box discounter relying on your simple ‘value proposition’ of cheap prices to bring in masses...
by lmiller | Jun 29, 2019 | Basket Size, Business Focus, Change, coaching, Customer Care, leadership, Marketing, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The national press continues to take pot shots at community pharmacy, failing to understand the increasing benefits pharmacies bring to customers. This is happening in every Western country, yet more pharmacists are recognising that now is actually a time of great...
by lmiller | Jun 23, 2019 | Marketing, Pharmacy Plan
What Do You See As Some Key Technological Developments For Community Pharmacy? Robotics (like the Rowa automated dispensary and inventory management robot) and cloud based DAA packing services (like MPS) are maximizing pharmacies’ profitability and staff productivity,...
by lmiller | Apr 23, 2017 | Business Focus, Change, coaching, Customer Care, leadership, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Human beings are driven by mental and emotional factors in their work. Excellent remuneration is no substitute for job satisfaction and pharmacists, in particular, usually chose their profession because they want to help people. You have the opportunity to motivate...
by lmiller | Feb 1, 2017 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Uncategorized
Greg, a local pharmacy owner, had two problems: his sales and profitability had been steadily dropping AND he didn’t know who to trust to help him fix it. The result: ‘deer in the headlights’ inertia. And it made me wonder. How many of you pharmacy owners feel...
by lmiller | May 21, 2016 | Pharmacy Plan
I’ve reviewed a number of articles and polls and spoken to many pharmacists about their thoughts on the current market conditions and I’ve observed a disturbing level of – somewhat unjustified- negativity and pessimism. To them, the air is slowly...
