by lmiller | Jun 30, 2019 | Sales
Now is a time of both danger and opportunity. On one hand, never before has there been so much competition for the customer’s prescription dollar. Never has there seemingly been so much price sensitivity on the part of the customer or a low level of loyalty to a...
by lmiller | Jun 29, 2019 | Basket Size, Business Focus, Change, coaching, Customer Care, leadership, Marketing, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
The national press continues to take pot shots at community pharmacy, failing to understand the increasing benefits pharmacies bring to customers. This is happening in every Western country, yet more pharmacists are recognising that now is actually a time of great...
by lmiller | Apr 23, 2017 | Business Focus, Change, coaching, Customer Care, leadership, Pharmacy, Pharmacy Plan, Professional Development, Sales, Staff Loyalty
Human beings are driven by mental and emotional factors in their work. Excellent remuneration is no substitute for job satisfaction and pharmacists, in particular, usually chose their profession because they want to help people. You have the opportunity to motivate...
by lmiller | Feb 1, 2017 | Business Focus, Change, Pharmacy Plan, Professional Development, Sales, Staff Loyalty, Uncategorized
Greg, a local pharmacy owner, had two problems: his sales and profitability had been steadily dropping AND he didn’t know who to trust to help him fix it. The result: ‘deer in the headlights’ inertia. And it made me wonder. How many of you pharmacy owners feel...
by lmiller | Jan 24, 2017 | Sales, Staff Loyalty
What HAS to change for you this year? Click on the image below to watch this short video: Pharmacists have woken up to the fact that if community pharmacy is going to survive to service your community AND thrive so you earn profit and a lifestyle you love then...
by lmiller | Nov 2, 2016 | Marketing, Sales
It’s that time of year again where many pharmacists are in the market for new ideas and to update your knowledge. Many of you conscious that Christmas trading will be upon us and that is excellent. It’s a fertile hunting ground for opportunities to...
